1. If you are an existing customer, please include your order number.
2. It takes between 1 hour to 24 hours to get a REPLY.
3. We strongly recommend that you use an Ethernet cable with MAG boxes and Android boxes that are opposed to a Wi-Fi connection.
4. Servers may not allow you to login if you are using a proxy or VPN, but you can try.
5. If you have not received your account details, you can check your SPAM or junk file from your email.
6. Make sure to put the correct email, do not send erroneous information or
disposable mails, otherwise there will be delays on order.